Frequently Asked Questions

Emirates Limo is a premium chauffeur service in Dubai offering luxury airport transfers, hourly bookings, and professional transportation across the UAE with licensed chauffeurs.

We operate across Dubai, Abu Dhabi, and Sharjah, providing reliable city-to-city transfers, airport pickups, hotel transfers, and full-day chauffeur services.

Our fleet includes the Lexus ES300, BMW 7-Series, Mercedes-Benz S-Class, GMC Yukon, Kia Carnival, and Mercedes-Benz V-Class, all chauffeur-driven.

Yes, all Emirates Limo chauffeurs are licensed, experienced, and trained in defensive driving, customer service, navigation, and VIP handling protocols.

Yes. Our chauffeur meets you at arrivals with a name board, assists with luggage, and tracks your flight to adjust for delays automatically.

Yes. We provide 60 minutes of free waiting time for airport pickups and 15 minutes for all other bookings to ensure flexibility and convenience.

Yes. Emirates Limo offers hourly chauffeur services where your vehicle and driver stay with you, allowing multiple stops and complete schedule flexibility.

You can reach us anytime via WhatsApp, phone, or email. Our support team is available 24/7 to assist with bookings or changes.

All payments are processed securely through Stripe. You will receive instant confirmation and a booking receipt once the payment is completed.

Yes. Child and booster seats are available upon request at the time of booking to ensure safe and comfortable travel for children.

A chauffeur is a private driver who transports you in a luxury vehicle and assists with luggage, allowing you to relax and enjoy a safe, comfortable, and professional journey.

A chauffeur provides premium service, professional etiquette, luxury vehicles, and higher safety standards, while a regular driver offers basic point-to-point transportation.

Booking is simple. Select your pickup and drop-off locations, date and time, choose your vehicle, enter your details, and complete payment to confirm your chauffeur service.

Our chauffeurs have decades of experience, are professionally trained, and speak multiple languages, ensuring a smooth, comfortable, and stress-free travel experience.

Our fleet includes Lexus ES300, Kia Carnival, GMC Yukon, Mercedes-Benz V-Class, Mercedes-Benz S-Class, and BMW 7-Series to suit different travel needs and group sizes.

Yes. Chauffeurs wait up to 15 minutes free for city and intercity transfers, and up to 60 minutes free for airport transfers within the UAE.

Yes. Child and booster seats can be requested during booking to ensure safe and compliant travel for children under UAE road safety regulations.

Cancel 24 hours or more before your pickup date and time and you receive a full refund to the original payment method. Cancellations within 24 hours of pickup, and no-shows, are charged in full.

Chauffeurs adjust routes, schedules, and pickup times based on traffic conditions, flight updates, or client requests to ensure a smooth journey.

Yes. Our chauffeurs are trained in defensive driving, customer service, route planning, VIP handling, and local regulations.

A Dubai airport transfer is a pre-booked private transportation service that picks you up or drops you off at Dubai International Airport with a professional chauffeur.

Your chauffeur tracks your flight, waits inside the arrivals hall with a name board, assists with luggage, and escorts you to your vehicle after customs.

Yes. Your flight is monitored in real time, and pickup timing is automatically adjusted if your flight arrives early or is delayed.

Airport transfers include up to 60 minutes of complimentary waiting time from your actual landing time to account for immigration and baggage collection.

No action is required from you. Your chauffeur receives live flight updates and arrives according to the revised landing time without additional charges.

Your chauffeur meets you inside the arrivals area at the designated meeting point, holding a name board for easy identification.

Yes. Booking in advance ensures guaranteed vehicle availability, fixed pricing, and a smooth arrival or departure experience at Dubai Airport.

Yes. Airport transfers operate 24 hours a day, including early-morning departures, late-night arrivals, weekends, and public holidays.

We offer luxury sedans, SUVs, and premium vans suitable for solo travelers, families, and groups, all maintained to high comfort and safety standards.

Yes. Cancel 24 hours or more before pickup for a full refund; within 24 hours the booking is non-refundable. Changes are subject to availability and should be requested at least 24 hours ahead.

Yes. Child and booster seats can be requested during booking to ensure safe and compliant travel for children under UAE road safety regulations.

Yes. Prices are fixed at the time of booking and all-inclusive: Salik tolls and VAT are in the price, with no surge pricing, hidden fees, or extra charges for traffic or flight delays.

An Abu Dhabi airport transfer is a pre-booked private chauffeur ride to or from Zayed International Airport (AUH). Your vehicle and driver are reserved for you alone, with a fixed price confirmed at booking.

Your chauffeur waits inside the arrivals hall at Zayed International Airport holding a name board, helps with luggage, and walks you to the vehicle.

Airport pickups include 60 minutes of free waiting time counted from your actual landing time, which covers immigration and baggage collection.

Yes. We monitor your flight and move the pickup time automatically if it lands early or late. There is no extra charge for flight delays.

Yes. We run private transfers from Zayed International Airport to any address in Dubai, and from Abu Dhabi city to Dubai International (DXB) and Al Maktoum (DWC) airports.

Yes. Transfers run 24 hours a day, every day, including late-night arrivals, early departures and public holidays.

Sedans (Lexus ES300, BMW 7-Series, Mercedes-Benz S-Class), the GMC Yukon SUV, and the Kia Carnival and Mercedes-Benz V-Class vans for families and groups with more luggage.

Yes. Request a child or booster seat when you book and it will be fitted before pickup.

Yes. The price is confirmed when you book and all-inclusive: Darb and Salik tolls and VAT are in the price, with no surge pricing and no extra charge for traffic or flight delays.

Yes. Cancel 24 hours or more before pickup for a full refund; within 24 hours the booking is non-refundable. Our team is available 24/7 on WhatsApp to help with changes.